Case Studies

I have been very impressed with SCG Consulting. They have been a pleasure to deal with in regard to offering both a cost reduction and service improvement against my old BT set up. The cost is very good, and the service is excellent, when any problems have arisen, I deal with my friendly account manager and never get put on hold. It is nice to deal with a local supplier who is able to provide me with the best service and I would highly recommend SCG Consulting to others.

Shiva Kanda Swamy

 SHIVA KANDA SWAMY; OWNER 

“Rolling out 500 smartphones to our driver network was a big undertaking but SCG made the process really straightforward. Not only did SCG provide a very competitive price for hardware and telecoms but the outstanding customer service they provide make them a fantastic company to partner with. SCG account managers are always extremely responsive, helpful and knowledgeable. A great company to work with.”

 Will Griffiths

ECOMMERCE AND DIGITAL DEVELOPMENT MANAGER

We have 2 sites in Edinburgh and we used to have our phone/broadband services with BT, however if we had problems we found it very difficult to get through to someone who could help. We switched to SCG and after a few months we had a broadband outage…my colleague said to me “there’s no point in reporting the problem as we can never get hold of someone”, to which I suggested that it would be worth calling SCG. My colleague was pleasantly shocked that she got through to someone within a few seconds! She was then called back at the time that had been promised to her and received a follow up call to check if all was well! Well worth switching for the customer support alone, however we are also pleased to have reduced our costs.

Andrew McGreenhin

 FINANCE AND OPERATIONS MANAGER 

The company has been with SCG for over 5 years now and in the 3 years I have been IT Manager for William Purves Ltd Kyle our account manager has been nothing but helpful, always on hand with useful advice and a solution to any issues. 

Whenever we have any issues, they are always resolved in a timely manner even out of hours, recently we had an issue with one of our main on-call numbers and Kyle was able to fix it over the weekend for us. This high level of customer service is essential for us to be able to delivery our 24/7 service to our clients without fail. 

I could not recommend SCG and our account manager Kyle highly enough!

 Shaun Donaldson

IT MANAGER

We have worked with SCG and the SCG Communications team for the past 2 years for fixed line, mobile and leased line requirements for our UK headquarters. Our previous supplier had mismanaged our account, and after a thorough review we identified considerable cost reductions and a promise of far better account management and customer service.

Due to the nature of our business we need our suppliers to be sensitive to our needs and quick to respond. We have developed a great relationship with the back office staff at SCG and the SCG Consulting team. We can contact our account management team within a few rings at any time, and emails are always responded to within a few hours.

We have also benefited commercially, and the promised cost reductions have been fully realised for both fixed line and mobile services, with an easy to use unified billing platform. O2 has always been our preferred network due to the international coverage and reliability it provides. SCG are their top partner in the UK and it has proven a great decision to work with them.

Neil Brown

 FINANCE MANAGER 

"Together were in great need to improve Wi-Fi at our accommodation services, not only for the staff that carry out important and much needed work, but also for the residential service users that have complex mental health needs.

Not being able to provide service-users with reliable internet connectivity means they can’t access many of the online services they need to, or manage many of the things that are now only accessible online.

We originally considered Cisco Meraki but this proved to be too expensive and we could not justify the spend especially being a charity.

SCG (our current provider of mobiles and telephony) provided a far more competitive solution meaning we could get all our accommodation services completed within budget.

The solution involved using a variety of Unifi access points and switches to provide reliable coverage in all our residential buildings, deploying a guest network as well as a corporate network for staff.

The project management from the team at SCG was on point with regular update meetings and communications throughout the lifecycle of the project. The feedback from staff at various accommodation services has been really positive and the reduction of complaints of bad Wi-Fi a real blessing for our IT Helpdesk.

We also now have visibility of our Wi-Fi network through the cloud portal and can spot issues whereas before we had no clue.

Overall really happy with SCG and the Wi-Fi.”

Hiten Patel

HEAD OF IT

We have been with SCG Consulting for 2 years. The original review that was carried out showed better costs and service improvements in terms of managing our landlines. We have been happy with how SCG have helped us monitor/manage our costs and we are grateful for the suggestions that have been made. 

On the whole we are satisfied with the robust arrangement between our companies and we are keen to continue this for the foreseeable future!

Martin Brown

 MANAGER (BUSINESS & ESTATES) 

“I just wanted to say that I heartily recommend working with SCG. The amount of time I spend dealing with staff phone issues has dramatically decreased since we moved over to SCG from EE.  

I used to spent about a day and a half a month on staff-related phone issues when I was dealing directly with EE.  We now spend less than half a day a month. 

Ali is always very helpful and patient and able to come up with solutions that meet our needs. In the past year, we’ve had a number of contracts with other providers end / needed to get new services installed in some of our satellite offices. Each time we’ve chosen to go through SCG rather than providers directly because they give better value for money and we’re very happy with the service.”

Fiona Buggy

 BUSINESS SUPPORT MANAGER 

“Over the past two years, SCG have been instrumental in improving our fibre broadband and cellular services. Their expertise has ensured our network is reliable and efficient. They are responsive and effective at addressing our needs, making our communication infrastructure more robust. The services that have been provided for us include FTTP, and cell services, all of which have significantly improved our operations. We look forward to continuing our partnership with SCG as we expand our infrastructure and adopt new technologies. I highly recommend them for any organization looking to enhance their telecommunications strategy”

Craig Pyne

 IT MANAGER

I would like to thank you for the efficient and excellent service that I received from you and your company SCG Consulting. With your advice and experience you helped me to find the best package for my business. I particularly want to thank you for your quick responses which ensured that I have the best service to run my company. You were very professional and I would have great confidence in recommending you to anyone starting up in any industry.

Catherin Hamonic

 The YMCA Norfolk communication infrastructure (internet, telephone and mobiles) had grown significantly over a number of years to 9 sites and over 200 users. With a number of providers managing different sites, YMCA Norfolk sought one supplier to take care of all their telecom services. They also needed a supplier who would be able to implement the best of any new technologies and to keep them updated with future developments which would benefit their organisation.

As a wholesale provider for the leading UK telecoms networks, SCG were able to provide the best and most appropriate solution for YMCA Norfolk, delivering:

• A fully managed Wide Area Network
• A combination of private fibre leased lines and FTTC broadband
• Cisco Meraki firewalls and improved WiFi coverage
• A new VoIP telephony solution to replace the existing phone systems, reducing call costs and providing greater resiliency
• A mobile telephony solution utilising O2, Vodafone and EE networks, ensuring that users received the best coverage for their area

Kees Vonk

ICT Manager